Western Mass Emergency Medical Services

OPEN M&Ms and M&M Policy

Region 1 Annual M&M Policy: Paramedics & AEMTs must complete 6 hours of M&M's and EMTs must complete 2 hours of M&Ms in each calendar year (January 1-December 31).

Providers can attend any open M&Ms in REGION 1 to complete the hours requirement, including remote broadcast (live, designated as T-5) or in-person (where available). M&Ms attended in other Regions do not count towards your Region 1 hospital requirement.

The 'Face to Face' requirement (2 hours with your Affiliate Hospital Medical Director or their designee, in-person or live-remote), is in effect for all EMTs at all Levels

If you are employed by more than one agency, your Face-To-Face requirement should be completed with the Medical Director for your primary agency or their designee. Please provide documentation to other agencies.

What constitutes a valid M&M?
effective 2024:
  • M&M offered by any Region 1 hospital, in-person or remote
  • M&M held at agency with Affiliate Hospital Medical Director and/or hospital EMS Coordinator in attendance
  • Medical Director 'ride-along' (Affiliate Hospital Medical Director or their physician designee only)
  • Quarterly Skills session with case-based scenarios, attended by Affiliate Hospital Medical Director or their designee
  • Pre-recorded session viewed with approval of EMS Coordinator
Always be sure to sign the roster or follow instructions to submit your information for the roster if attending a virtual session! If you are unaffiliated with an agency, check with the EMS Coordinator to obtain proof of attendance.
For Live Remote Broadcasts you will need to submit your name/EMT number. At your agency, your Room Monitor will provide an OEMS roster. Certain hospitals may permit you to attend from home and will require proof of attendance (e.g., participation in on-line polling, etc). Depending on the platform used, pre-registration may be required. Be sure to follow instructions to assure you receive attendance credit.
Each Medical Director has discretion in specific cases: (if you have a unique situation do not delay in reaching out to your Medical Director!)
New Hires: Pro-rated with date of hire (Medical Director determination)
Military Deployment: pro-rated with return-to-work date (Medical Director determination)
Long-term illness/injury: pro-rated with return-to-work date (Medical Director determination)
Other situations: Medical Director determination



Baystate Health System M&M Registration and EMS Coordinator Contact Info

Includes Franklin Medical Center, Wing Hospital, Noble Hospital, Baystate Medical Center

refer to above link for more info and to register



Berkshire Medical Center

Pre-registration required with EMS Coordinator for in-person as well as ZOOM attendance

In-person location is in the Auditorium (by pre-registration only)

contact EMS Coordinator Crystal Van Deusen office: 413-447-2256 Email Crystal

  • 1/14/25 0930-1130 Virtual and In-Person Cancelled
  • 3/20/35 1800-2000 Virtual and In-Person


Cooley Dickinson Hospital

Contact EMS Coordinator: Ben Hogan Email Ben Hogan

all sessions are remote at this time

  • 1/8/2025 0900-1100
  • 2/12/25 0900-1100
  • 3/12/25 0900-1100


Fairview Hospital schedules agency-specific M&M rounds, open to affiliated agencies only


Holyoke Hospital

Contact: Matt Rivest Email Matt (remote only, contact Coordinator to pre-register)

  • 1/29/25 18300-2000 Virtual
  • 2/26/25 1600-1800 Virtual
  • 3/26/25 1800-2000 Virtual

Mercy Medical Center 271 Carew St Springfield MA Agency-specific M&Ms may not be listed here because they are not ‘open’. If it is listed here, it is open.

Contact EMS Coordinator Renee Rochette : Email Renee

  • 1/20/25 1000-1200 Virtual and In Person


North Adams Regional Contact: Crystal Van Deusen EMS Coordinator Office: 413-447-2256 Email Crystal

  • 1/29/25 945-1145 Virtual and In Person
  • 2/26/25 945-1145 Virtual and In Person
  • 3/26/25 945-1145 Virtual and In Person

Western Massachusetts Emergency Medical Services Inc.

Physical Address: 30 Locust St (1st floor of McCallum Building @ Cooley-Dickinson Hospital), Northampton, MA 01060

Mailing Address: P.O. Box 1278, Northampton, MA 01601

M-F 0800-1600

Closed on State/Federal Holidays

Office: 413-586-6065

Fax: 413-586-0947

SEE CALENDAR AND NEWS AT THE LINK BELOW!

Agency Calendar


Latest News
Please welcome Lisa Herringshaw to the Executive Director Role!