Western Mass Emergency Medical Services

Critical Incident Stress Management

For the most up-to-date information and resources, please visit our new webpage: Western Mass Critical Incident Stress Management

*To access the team, please call (413) 586-6065. We are available 24 hours a day, 7 days a week.

If after business hours, please press "1" and leave a message. We will return your call as soon as possible.

** Occasionally technology fails us. If after 90 minutes you have not heard back from us, please call again and press '1'.

Western Massachusetts CISM Team Serving:

  • CriticalIncidentStressManagementsmEmergency Medical Services
  • Fire Departments
  • Police Departments
  • Dispatchers
  • Emergency Departments
  • Hospital Staff
  • Disaster Responders
  • Ambulance Services

Definition of a Critical Incident

A critical incident is any situation faced by emergency personnel that causes them to experience unusually strong emotional reactions that have the potential to interfere with their ability to function either at the scene or later.

Here is an opportunity to take a great FREE training on First Responder mental health/resilience:

Introduction to Building Healthy Workplaces All you need to do is set up your registration and you can access this free, self-paced intro course, funded by Western Regional Homeland Security Council. Two our our own team clinicians, Lillian Lennox and Calla Harrington, developed and teach this program! Useful info for all! Open now (as of 1/6/21)

Western Massachusetts Emergency Medical Services Inc.

Physical Address: 30 Locust St (1st floor of McCallum Building @ Cooley-Dickinson Hospital), Northampton, MA 01060

Mailing Address: P.O. Box 1278, Northampton, MA 01601

M-F 0800-1600

Closed on State/Federal Holidays

Office: 413-586-6065

Fax: 413-586-0947


Agency Calendar

Latest News
Gathering info to schedule future Regional-based Nero's Law practical training sessions.
2024 Emergency Response Guidebook was released on 4/12/24
Order a hard-copy copy of the protocols through our office!