Critical Incident Stress Management

For the most up-to-date information and resources, please visit our new webpage: Western Mass Critical Incident Stress Management

*To access the team, please call (413) 586-6065. We are available 24 hours a day, 7 days a week.

If after business hours, please press "3" and leave a message. We will return your call as soon as possible.

** Occasionally technology fails us. If after 90 minutes you have not heard back from us, please call again and press '3'.

Western Massachusetts CISM Team Serving:

• Emergency Medical Services
• Fire Departments
• Police Departments
• Dispatchers
• Emergency Departments
• Hospital Staff
• Disaster Responders
• Ambulance Services

Definition of a Critical Incident

A critical incident is any situation faced by emergency personnel that causes them to experience unusually strong emotional reactions that have the potential to interfere with their ability to function either at the scene or later.

Introduction to Building Healthy Workplaces All you need to do is set up your registration and you can access this free, self-paced intro course, funded by Western Regional Homeland Security Council. Two our our own team clinicians, Lillian Lennox and Calla Harrington, developed and teach this program! Useful info for all! Open now (as of 1/6/21)