Western Mass Emergency Medical Services

Critical Incident Stress Management

Here is an opportunity to take a great FREE training on First Responder mental health/resilience:

Introduction to Building Healthy Workplaces All you need to do is set up your registration and you can access this free, self-paced intro course, funded by Western Regional Homeland Security Council. Two our our own team clinicians, Lillian Lennox and Calla Harrington, developed and teach this program! Useful info for all! Open now (as of 1/6/21)

Due to Coronavirus pandemic, we are temporarily halting most in-person debriefings/defusings/one-on ones. We will strive to assist first responders with virtual one-on-ones or small group debriefings via phone or remote access (e.g. Zoom or Skype) Our ability to provide assistance depends directly on the health of our volunteer Team members. If an in-person session is requested, we need to assure masks, social distancing and max capacity limits are met. Thank you for understanding and please reach out to us to discuss!

*To access the team, please call (413) 586-6065. We are available 24 hours a day, 7 days a week. If after business hours, please press "1" and leave a message. We will return your call as soon as possible. ** Occasionally technology failes us. If after 90 minutes you have not heard back from us, please call again and press '1'.

Western Massachusetts CISM Team Serving:

  • CriticalIncidentStressManagementsmEmergency Medical Services
  • Fire Departments
  • Police Departments
  • Dispatchers
  • Emergency Departments
  • Hospital Staff
  • Disaster Responders
  • Ambulance Services

Definition of a Critical Incident

A critical incident is any situation faced by emergency personnel that causes them to experience unusually strong emotional reactions that have the potential to interfere with their ability to function either at the scene or later.

Examples of Critical Incidents

  • Death of a peer in the line of duty
  • Death of a child
  • Mass casualties
  • Prolonged situations
  • Events with intense media coverage

Purpose of CISM

The purpose of Critical Incident Stress Management (CISM) is to accelerate normal recovery, for normal people, having normal and necessary reactions to abnormal events.

What We Do

The Western Massachusetts CISM Team provides a simple yet effective method to help those emergency workers trying to cope with stressful experiences. CISM promotes the continuation of productive careers while building healthy stress management behaviors.

What We Offer

  • Stress education geared towards emergency service professionals
  • Support teams at the scene and after an incident
  • Debriefing and defusing services
  • Family support programs, including special programs for spouses and significant others
  • A resource and referral network

Who We Are

The Western Massachusetts CISM team is composed of specially trained emergency service and mental health professionals who volunteer their time, energy and resources. Team members receive comprehensive training and participate in regular continuing education sessions. The Western Mass CISM Team is one of over one hundred teams serving emergency service personnel nationally and internationally.

We are dedicated to supporting our colleagues before, during and, most of all, after a critical incident.

We come to you. Together we'll find a place near your agency for a quiet, confidential meeting. We primarily serve the Western Massachusetts region but are willing to travel as far as necessary.

What You Pay

There are no fees for our service.

When to Call

Anytime emergency personnel have experienced a situation that causes them unusually strong emotional reactions. If you have any question of what services might be needed why not discuss it with one of our Team Leaders or Coordinators by calling 413-586-6065 or emailing wmems@wmems.org to set up an appointment.

Educational Presentations

We would like to meet with your agency before we're needed. We offer educational programs tailored to your specific needs. Certain programs have been pre-approved for OEMS EMT continuing education credit. An introduction to stress management and CISM should be included in the training of all emergency services personnel.

For education or any further information, call Western Massachusetts Emergency Medical Services at (413) 586-6065 or email us at WMEMS@wmems.org.

Clinical Team Leaders:

Noga Gillat Flory

Frank Schutt

Western Massachusetts Emergency Medical Services Inc.

168 Industrial Drive, Northampton, MA 01060

M-F 0800-1600 Closed on State/Federal Holidays

Office: 413-586-6065

Fax: 413-586-0947


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